Returns / Refunds — Treepublic Solar

Returns / Refunds

Return / Refund Policy

Merchandise, except for products that were specially ordered and/or assembled for the 

customer, may be returned within 30 days of the receipt of the product.You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Treepublic requires at a minimum 24 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and Treepublic may reject the return or may choose to impose additional charges for replacement of the missing component.

For Returns that meet the above requirements payments will be refunded to the original payment method between 2-3 days depending on the card processor. If products are returned 3 days after purchase, the total will be less 5% to cover processing costs and other shipping charges if the item was fulfilled.